Warranty Policy

Future Forward – Refurbished Laptop Warranty Policy

Brand covered: Future Forward (refurbished laptops of HP, Dell, Lenovo and other leading OEMs)

Support hours: Monday–Saturday, 10:00–18:30 IST (public holidays excluded)

1) Purpose & Scope

This policy defines warranty coverage for Future Forward refurbished laptops sold in India. It applies to units sold by Future Forward and operates alongside any remaining Original Equipment Manufacturer (OEM) warranty, if applicable. Where an OEM warranty remains active, customers may use either the OEM channel or Future Forward; remedies will not be duplicated.

2) Key Definitions

Refurbished Laptop: A pre-owned device restored by Future Forward to full working order through testing, repair/replacement of faulty parts, secure data wipe, and fresh OS installation (where licensed)..
DOA (Dead on Arrival): Major functional fault within 7 calendar days of delivery.
RTB: Return-to-Base (carry-in warranty)
Onsite: Technician visits at customer location in eligible pin codes.

3) Warranty Tenure & Service Level

Standard Coverage

Term: 6 months/12 months from Invoice or delivery date as per Models
Service: RTB with free one-way logistics for metros & Tier-1 Cities
Remedy order: Repair Replacement (like-for-like) , Refund (purchase price) if repair/replacement not feasible.

Apple Coverage

Term: 6 months from delivery date.
Service: RTB (same as above).

Warranty term: next-business-day response target in DELHI & NCR , 3-5 business days elsewhere.

Battery & Charger/Adapter: 6 months limited coverage against manufacturing defects. Normal wear (capacity fade) is not a defect unless the battery holds <60% of original design capacity within 6month

Other Field-Replaceable Units covered: systemboard, CPU, RAM, storage (SSD/HDD), display panel, camera, speakers, hinges, keyboard, touchpad, LAN/BT/WIFI card, DC-in board, thermal module, I/O daughterboards.

4) DOA & Early-Life Failure

DOA window: 7 calendar days from delivery.
Remedy: Direct replacement with same model or better; if unavailable within 10 working days of pickup, customer may choose refund.
Condition: Device must be returned with all accessories & originally condition as supplied.

5) What Is Covered

Defects in materials or workmanship under normal, intended use.
Firmware/BIOS faults causing boot failure.
Pixel/line defects that materially impair use (e.g., bright or dark line, cluster of stuck pixels, or pressure spot >5 mm).
Thermal throttling due to failed cooling components (fan, heatsink, thermal interface).
Storage media failure during warranty term.
Keyboard/touchpad/controller faults
Power/charging faults (port/DC-in board/adapter defects) not caused by abuse or surge.

6) What Is Not Covered

Accidental damage, drops, liquid ingress, power surge/lighting, fire, pests, or corrosion.
Unauthorized repairs, part swaps, or BIOS locks/passwords set after delivery.
Cosmetic wear (scratches, dings, paint wear, minor light bleed, keyboard imprints) that does not affect function
Consumables and perishable parts: batteries beyond capacity-fade limits stated above, CMOS coin cells after 90 days, plastics/rubber feet.
Software issues, user-installed apps, malware, licenses/activation keys not supplied by Future Forward.
Data loss, data recovery, or third-party peripherals.
Issues arising from environmental factors (dust ingress, improper ventilation), use of unsupported chargers, or over/undervoltage.
Performance expectations relative to new devices (e.g., benchmark scores) where the device operates within OEM design.

7) Claim Process

Register: Email Laptopcare@futureforward.in or call +91 99999 76594 with invoice, serial number, photos/video of the fault, and brief description.
Triage: Remote diagnostics (logs, battery health, event viewer/ ultra viewer) and troubleshooting.
Logistics:

RTB: Customer need to bring device to our service centre or will Courier /porter in Pack in original/adequate packaging.
Onsite (if purchased): Technician visit scheduled; parts ordered in advance when possible.

Turnaround Targets: Repair within 1-2 business days after unit arrival at service centre; complex board-level repairs or parts on back-order may take up to 7 business days.
Outcome: Repair with new/refurbished parts of equal or better performance; if unrepairable within target timelines, like-for-like replacement; failing that, refund.

8) Customer Responsibilities

Back up personal data prior to service; remove or encrypt sensitive information.
Provide reasonable assistance for remote troubleshooting.
Ensure valid proof of purchase; do not remove/alter Future Forward serial No & warranty labels.
Use the laptop per OEM guidelines (ventilation, power, adapters, BIOS updates where advised).

9) Limits & Liability

Maximum liability is capped at the invoice value of the device.
Remedies are limited to repair, replacement, or refund as described.
Future Forward is not liable for indirect or consequential losses (downtime, lost data, loss of profits).
Using non-certified accessories or software that causes damage voids coverage for the affected components.

10) Optional Protection Plans (Add-Ons)

Extended Warranty: Extend Standard Coverage to 18 or 24 months (RTB). Must be purchased within 30 days of delivery and registered to device serial.
Accidental Damage Protection (ADP): Third-party plan covering drops, spills, and power surges—available through select partners. One claim per term; service via authorized repair network. (Separate terms apply.)

11) Parts & Service Quality

Parts used may be new or refurbished (OEM or equivalent) meeting or exceeding the original performance specifications.
Replaced parts become Future Forward property.
Repairs carry a 90-day service guarantee or the remaining device warranty.

12) Returns & Cancellations (Change of Mind)

Unless stated on the sales invoice, change-of-mind returns are not offered on refurbished business-class laptops after delivery. Units found DOA are processed per Section 4.

13) Contact

Future Forward IT
Email: Laptopcare@futureforward.in
Phone/WhatsApp: +91 99999 76594
Service Center: Nehru Place , New Delhi
Hours: Mon–Sat, 10:00–18:30 IST